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Customer Service Representative

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Medasource

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Job Title: Customer Service Representatives       

Client: Large Healthcare Client

Location: Remote

Job Summary:

·        Our client is looking for a patient and attentive Health Care Customer Service Representative to their Call Center. You will be required to provide outstanding service to our customers and potential customers. You will be required to answer queries, handle complaints, and troubleshoot problems in a professional and polite manner to ensure effective resolution and customer satisfaction.

·        To ensure success as a Health Care Customer Service Representative, you should be able to process and disseminate vast amounts of information. An outstanding Health Care Customer Service Representative will possess an aptitude for learning and continual development.

·        The ideal Call Center Customer Service Representative will be customer-focused, detail orientated, and target driven. You should be polite, accurate, knowledgeable, and able to work well within a team.

Job Description (What they will be doing):

·        Analyzes and answers requests by telephone from all customers including policyholders, beneficiaries and providers concerning insurance or self- funded policies. 

·        Completes documentation and call tracking via computer system for all calls.

·        Furnishing members and health care practitioners with details regarding members' benefits.

·        Granting pre-authorizations for medical treatment, if covered.

·        Advising members of outstanding co-payments.

·        Providing extant and prospective members with the details of network providers.

 

Skillset needed:

·        Familiarity with Medical terminology, CPT codes, HCPCS, Diagnosis Codes required. ADA codes preferred.

·        Prior experience as a Customer Service Specialist or Call Center equivalent required.

·        Computer literate with an above-average typing speed.

·        Good mathematical skills.

·        Superb verbal and written communication skills.

·        Associate Degree or 1-3 years experience within a Call Center/ CSR Healthcare environment 

About Medasource:

Medasource is a leading Healthcare Technology solutions firm that enables clients to deliver on high-profile engagements by leveraging a proven network of expert consultants. We offer flexible human capital solutions and customized engagement models for projects of any shape and size. Our consultants support popular technologies for organizations including health systems, academic medical centers, and payers, as well as pharmaceutical, diagnostic, and device companies. Medasource offers more than 17 years of experience helping clients across the United States leverage new technology to improve care. We have over 175 clients in the healthcare industry, 5,000 consultants in the field, and delivery offices in 26 major US cities. We are a full service consulting firm that provides consultants with the following expertise: Cerner, Epic, MEDITECH, Allscripts, eClinicalWorks, Athena, PeopleSoft, Lawson, SAP, Workday, Kronos, Premier, Population Health Management/Analytics, Legacy Application Support, Project Management, Business Analysis, Application Integration Analyst, Clinical Education, Top Flight University Talent, Revenue Cycle, HIM, Pharma, Life Sciences, BioInformatics, Clinical Engineering.

Medasource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Medasource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

JO-2103-109453

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