Job Details
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Posted: 05.18.2026
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Job Id: JN -052026-572296
FIS (June)
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Contract
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Indianapolis, Indiana
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Remote
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$45.00 - $45.00/hr
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$45.00 - $45.00
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Job Description
Field Implementation Specialist
Philadelphia, Southern New Jersey, or New York City Metro area (Must reside within 50 miles of a major metropolitan airport)
On-Site Role (95% travel, Mon-Fri, overnight required)
Compensation: $45 per hour
18-month contract (potential extension up to 3 years, possible conversion)
ABOUT THE ROLE
A healthier future drives us to innovate and continuously advance science, ensuring everyone has access to the healthcare they need today and for generations to come. As a Field Implementation Specialist, you will play a vital role in supporting this mission by serving as the primary liaison for post-sales customer support during the installation, implementation, and training of clinical chemistry and immunoassay analyzers and instruments at client sites nationwide. This entry-level, field-based position offers extensive mentorship and requires a high degree of independence, self-direction, and visibility. You will travel nationally up to 95% of the time, including overnight stays Monday through Friday, to deliver exceptional customer experiences and ensure successful solution adoption. This is a unique opportunity to make a direct impact on healthcare delivery while developing your technical and customer service skills in a dynamic, hands-on environment. The position is an 18-month contract with the potential for extension up to 3 years or conversion to a permanent role.
WHAT YOU’LL DO
- Serve as the primary liaison providing post-sales customer support during installation and implementation of clinical chemistry and immunoassay analyzers/instruments at customer sites nationwide
- Validate analyzer installations to ensure proper setup and functionality
- Assess customer organizational structure, workflow, and knowledge to identify training gaps
- Develop and deliver training to customers on platforms, processes, and expectations, including planning and coordination for implementation
- Provide first-level troubleshooting and problem-solving for customer issues, escalating complex issues as needed
- Identify opportunities for new system consumables (e.g., reagents, primary antibodies, bio-markers, software) for clients
- Document and report on implementation progress, customer feedback, and issues encountered
- Collaborate with internal teams to ensure seamless customer experience and continuous improvement of implementation processes
- Maintain extensive onsite presence with up to 95% travel, including overnight stays Monday through Friday, to support a national client base
- Receive mentorship and guidance to develop expertise in clinical chemistry and immunoassay solutions
WHAT YOU BRING
- Associateās degree in Medical Technology, Information Technology, Computer Science, or Clinical Laboratory Sciences
- 3 years of previous experience in a clinical laboratory or IT support in a clinical lab environment
- ASCP certification (preferred)
- Ability and willingness to rapidly gain and apply new knowledge, solutions, and skills for chemistry and IT solutions
- Effective customer communication skills (written and verbal), positive attitude, and ability to foster strong internal and external relationships
- Strong time-management, organization, and prioritization skills
- Ability to work independently as a field-based individual contributor with autonomy and self-direction
- Willingness and ability to travel nationally up to 95%, including overnight travel Monday through Friday
- Must reside within 50 miles of a major metropolitan airport in the US (no relocation provided)
Field Implementation Specialist
Philadelphia, Southern New Jersey, or New York City Metro area (Must reside within 50 miles of a major metropolitan airport)
On-Site Role (95% travel, Mon-Fri, overnight required)
Compensation: $45 per hour
18-month contract (potential extension up to 3 years, possible conversion)
ABOUT THE ROLE
A healthier future drives us to innovate and continuously advance science, ensuring everyone has access to the healthcare they need today and for generations to come. As a Field Implementation Specialist, you will play a vital role in supporting this mission by serving as the primary liaison for post-sales customer support during the installation, implementation, and training of clinical chemistry and immunoassay analyzers and instruments at client sites nationwide. This entry-level, field-based position offers extensive mentorship and requires a high degree of independence, self-direction, and visibility. You will travel nationally up to 95% of the time, including overnight stays Monday through Friday, to deliver exceptional customer experiences and ensure successful solution adoption. This is a unique opportunity to make a direct impact on healthcare delivery while developing your technical and customer service skills in a dynamic, hands-on environment. The position is an 18-month contract with the potential for extension up to 3 years or conversion to a permanent role.
WHAT YOU’LL DO
- Serve as the primary liaison providing post-sales customer support during installation and implementation of clinical chemistry and immunoassay analyzers/instruments at customer sites nationwide
- Validate analyzer installations to ensure proper setup and functionality
- Assess customer organizational structure, workflow, and knowledge to identify training gaps
- Develop and deliver training to customers on platforms, processes, and expectations, including planning and coordination for implementation
- Provide first-level troubleshooting and problem-solving for customer issues, escalating complex issues as needed
- Identify opportunities for new system consumables (e.g., reagents, primary antibodies, bio-markers, software) for clients
- Document and report on implementation progress, customer feedback, and issues encountered
- Collaborate with internal teams to ensure seamless customer experience and continuous improvement of implementation processes
- Maintain extensive onsite presence with up to 95% travel, including overnight stays Monday through Friday, to support a national client base
- Receive mentorship and guidance to develop expertise in clinical chemistry and immunoassay solutions
WHAT YOU BRING
- Associateās degree in Medical Technology, Information Technology, Computer Science, or Clinical Laboratory Sciences
- 3 years of previous experience in a clinical laboratory or IT support in a clinical lab environment
- ASCP certification (preferred)
- Ability and willingness to rapidly gain and apply new knowledge, solutions, and skills for chemistry and IT solutions
- Effective customer communication skills (written and verbal), positive attitude, and ability to foster strong internal and external relationships
- Strong time-management, organization, and prioritization skills
- Ability to work independently as a field-based individual contributor with autonomy and self-direction
- Willingness and ability to travel nationally up to 95%, including overnight travel Monday through Friday
- Must reside within 50 miles of a major metropolitan airport in the US (no relocation provided)
Disclaimer:
Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.
EEO:
We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.
Benefits & Perks:
Medasource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employeeās needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.
Pay Disclaimer:
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
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EXPERIENCED IN WHAT MATTERS MOST
Medasource is a leading consulting and professional services firm specializing in the healthcare industry, including Life Sciences, Revenue Cycle Management (RCM)/Payers, Healthcare Technology, and Government healthcare solutions. With trusted partnerships across more than 100 of the largest healthcare institutions, top 10 payers, and global pharmaceutical companies, we bring deep expertise in navigating the complex challenges of healthcare systems and the professionals who power them.
Recognized by KLAS and Modern Healthcare for our commitment to employees, consultants, clients, and communities, Medasource continues to set the standard in healthcare consulting. With over 2,000 active consultants and a presence in 32+ U.S. locations, weāre driving innovation and shaping the future of healthcare, one client at a time.