Job Details

  • Posted Date Icon

    Posted: 12.10.2025

  • Job ID Icon

    Job Id: a1Wcv000000A9bVEAS

Job Description

Job Title: Manager, ISD

Location: Hybrid (onsite every 3rd week of month)

Schedule: 8–5 CST

Start Date: ASAP

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Position Overview:

The ISD Manager oversees daily operations, project routing, ServiceNow governance, and team alignment across Lawson and other IS systems. This individual ensures escalations are handled properly, maintains communication with customers, and leads recurring processes such as 1099 processing, fiscal year updates, and monthly reviews. They serve as the operational backbone to support both legacy systems and new Oracle project work.

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Job Responsibilities:

• Lead weekly team meetings, remove roadblocks, and manage escalations

• Oversee ServiceNow ticket routing, approvals, and change controls

• Maintain project roadmaps and coordinate cross-functional tasks

• Manage communications with customers (Finance, SCM, HR)

• Support routine cycles:

  • 1099 year-end processing
  • Fiscal year updates
  • Strata year-end processing
  • NDQI reporting
  • Review Lawson COBOL program moves and support related tasks
  • Monitor operational email queues for issues and routing
  • Provide leadership and structure for team operations
  • Ensure alignment between legacy Lawson work and Oracle transition efforts

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Qualifications:

• Prior management or team lead experience

• Familiarity with Lawson apps a plus

• Experience with ServiceNow workflows

• Ability to manage escalations and communicate with executive stakeholders

• Strong leadership, organization, and communication skills

Disclaimer:

Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.

EEO:

We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.

Benefits & Perks:

Medasource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.

Pay Disclaimer:

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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EXPERIENCED IN WHAT MATTERS MOST

Medasource is a leading consulting and professional services firm specializing in the healthcare industry, including Life Sciences, Revenue Cycle Management (RCM)/Payers, Healthcare Technology, and Government healthcare solutions. With trusted partnerships across more than 100 of the largest healthcare institutions, top 10 payers, and global pharmaceutical companies, we bring deep expertise in navigating the complex challenges of healthcare systems and the professionals who power them.

Recognized by KLAS and Modern Healthcare for our commitment to employees, consultants, clients, and communities, Medasource continues to set the standard in healthcare consulting. With over 2,000 active consultants and a presence in 32+ U.S. locations, we’re driving innovation and shaping the future of healthcare, one client at a time.