Job Details
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Posted: 09.30.2025
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Job Id: a1Wcv0000006VPJEA2
Patient Access Representative
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Contract to Hire
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Baltimore, Maryland
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-/hr
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-$40,000
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Job Description
Patient Access Representative
900 S Caton Ave, Baltimore, MD 21229
On-Site
6-month contract with potential for extension or conversion to full-time
Pay: Based on experience; includes holiday pay and overtime opportunities
Join Ascension Health as a Patient Access Representative at our Baltimore location. In this critical role, you will provide exceptional customer service to patients and families while supporting the Emergency Department (ED) and hospital admissions. You will thrive in a fast-paced, team-oriented environment, working directly with patients, staff, and providers. This position offers a variety of shift options (day and night), overtime opportunities, and a professional dress code with branded apparel provided.
Schedule Options (40 hrs/week, 100% on-site)
- Day Shifts:
- SunāTue: 7:00 AM ā 7:00 PM + Wed: 7:00 AM ā 1:00 PM
- Wed: 1:00 PM ā 7:00 PM + SunāTue: 7:00 AM ā 7:00 PM
- MonāFri: 7:00 AM ā 3:30 PM (includes ED runner support for admissions/floor)
- Night Shift:
- Wed: 1:00 AM ā 7:00 AM (Thurs morning) + ThursāFri: 7:00 PM ā 7:00 AM
Overtime opportunities are prevalent and highly encouraged.
Dress Code
- Black slacks + branded blue polo shirt (2 provided at start)
- Additional polos must be purchased (typically 4ā5 total)
- Temporary unbranded polos from Amazon permitted until branded ones arrive
- Sizes: unisex (true to size) & womenās cut (runs small, size up recommended)
MINIMUM QUALIFICATIONS
- Excellent customer service skills
- Strong verbal communication and interpersonal abilities
- Team-oriented mindset (this is not an independent role)
- Mobility to walk, stand, and frequently move between departments and patient rooms
- Comfort discussing financial responsibilities with patients
- Proficiency with computers, typing, and multitasking with dual monitors
Preferred (Not Required):
- Prior healthcare or hospital experience
- Insurance knowledge
RESPONSIBILITIES
- Greet and assist patients in the Emergency Department and admissions areas
- Complete admission paperwork and ensure accuracy of patient records
- Serve as a runner to deliver documentation between ED, patient rooms, and hospital floors
- Discuss residual balances and assist with payment collection as needed
- Accurately input data using dual monitors and hospital systems
- Collaborate closely with team members and hospital staff in a high-volume environment
Patient Access Representative
900 S Caton Ave, Baltimore, MD 21229
On-Site
6-month contract with potential for extension or conversion to full-time
Pay: Based on experience; includes holiday pay and overtime opportunities
Join Ascension Health as a Patient Access Representative at our Baltimore location. In this critical role, you will provide exceptional customer service to patients and families while supporting the Emergency Department (ED) and hospital admissions. You will thrive in a fast-paced, team-oriented environment, working directly with patients, staff, and providers. This position offers a variety of shift options (day and night), overtime opportunities, and a professional dress code with branded apparel provided.
Schedule Options (40 hrs/week, 100% on-site)
- Day Shifts:
- SunāTue: 7:00 AM ā 7:00 PM + Wed: 7:00 AM ā 1:00 PM
- Wed: 1:00 PM ā 7:00 PM + SunāTue: 7:00 AM ā 7:00 PM
- MonāFri: 7:00 AM ā 3:30 PM (includes ED runner support for admissions/floor)
- Night Shift:
- Wed: 1:00 AM ā 7:00 AM (Thurs morning) + ThursāFri: 7:00 PM ā 7:00 AM
Overtime opportunities are prevalent and highly encouraged.
Dress Code
- Black slacks + branded blue polo shirt (2 provided at start)
- Additional polos must be purchased (typically 4ā5 total)
- Temporary unbranded polos from Amazon permitted until branded ones arrive
- Sizes: unisex (true to size) & womenās cut (runs small, size up recommended)
MINIMUM QUALIFICATIONS
- Excellent customer service skills
- Strong verbal communication and interpersonal abilities
- Team-oriented mindset (this is not an independent role)
- Mobility to walk, stand, and frequently move between departments and patient rooms
- Comfort discussing financial responsibilities with patients
- Proficiency with computers, typing, and multitasking with dual monitors
Preferred (Not Required):
- Prior healthcare or hospital experience
- Insurance knowledge
RESPONSIBILITIES
- Greet and assist patients in the Emergency Department and admissions areas
- Complete admission paperwork and ensure accuracy of patient records
- Serve as a runner to deliver documentation between ED, patient rooms, and hospital floors
- Discuss residual balances and assist with payment collection as needed
- Accurately input data using dual monitors and hospital systems
- Collaborate closely with team members and hospital staff in a high-volume environment
Disclaimer:
Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.
EEO:
We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.
Benefits & Perks:
Medasource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employeeās needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.
Pay Disclaimer:
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
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EXPERIENCED IN WHAT MATTERS MOST
Medasource is a leading consulting and professional services firm specializing in the healthcare industry, including Life Sciences, Revenue Cycle Management (RCM)/Payers, Healthcare Technology, and Government healthcare solutions. With trusted partnerships across more than 100 of the largest healthcare institutions, top 10 payers, and global pharmaceutical companies, we bring deep expertise in navigating the complex challenges of healthcare systems and the professionals who power them.
Recognized by KLAS and Modern Healthcare for our commitment to employees, consultants, clients, and communities, Medasource continues to set the standard in healthcare consulting. With over 2,000 active consultants and a presence in 32+ U.S. locations, weāre driving innovation and shaping the future of healthcare, one client at a time.