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WHAT: ServiceNow Project Manager
WHEN: ASAP, 40 hours/week, 1-year contract
WHERE: 100% Remote working CST hours
Business Objective: To support one of the largest national health systems with their ServiceNow instance alignment due to a recent acquisition. Your remote day will be highly collaborative, focusing on the integration of the new health system. You’ll review project dashboards, address blockers, and lead frequent virtual meetings with teams from both health systems (IT, clinical, operations). You’ll manage timelines, prepare leadership status reports for both entities, and communicate project scope and risks. You’ll partner closely with leaders from both organizations to understand their unique needs and ensure the shared ServiceNow instance enhances overall operations, always working to maximize the platform’s value in this complex, integrated environment.
Qualifications:
- 5+ years of deep ServiceNow experience in a healthcare setting
- 2+ years of working with ServiceNow ancillary applications such as Riskonnect, PolicyTech, Cornerstone, various Learning Management Systems, and others.
- 3+ years of experience in ITSM, ITOM, ITBM & Vendor Management modules.
- Strong experience in processes: Incident, MI, Problem, Change, Service Request, Knowledge, APM, Time Tracking, CMDB (Asset and Config)
- Bachelor’s degree in IT, business, healthcare administration, engineering, and/or related field preferred.
- Excellent communication and interpersonable skills.
Responsibilities:
- Project Leadership & Management: Lead full project lifecycle for ServiceNow instance alignment. Develop plans, timelines, and budgets. Identify and mitigate risks. Facilitate meetings and manage documentation.
- ServiceNow Expertise: Serve as an SME for ServiceNow. Translate business needs into ServiceNow configurations. Guide design, configuration, testing, and deployment. Oversee data conversion. Navigate shared ServiceNow instances and/or complex integrations.
- Stakeholder Engagement: Build strong relationships with end-users, Directors, VPs, and C-suites. Communicate project status clearly. Facilitate consensus and act as a trusted advisor, understanding and addressing resourcing challenges.
- Process Improvement: Analyze current processes for optimization using ServiceNow. Drive change management and support user adoption.
- Vendor Management: Manage relationships with various partners to ensure project deliverables and quality.
- Soft Skills: Exceptional communication, leadership, analytical, and problem-solving skills. Ability to manage multiple priorities and build strong relationships with executives. Professional, adaptable, and proactive, especially in complex integration scenarios.
Project Areas:
- ServiceNow Implementation & Optimization
- Mergers & Acquisitions (M&A) Integration Projects
- Cross-functional Team Leadership
- Vendor Management (as needed)
- Process Improvement Initiatives
Medasource is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
Benefits & Perks:
Medasource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.
Pay Disclaimer:
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
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