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Position: Field Service Technician/Planned Activity Specialist
Client: Roche Diagnostics
Openings: 12
Contract: Contract-to-hire
Duration: Up to 3 years with possibility of extension
*First 12-13 weeks of training in Indianapolis, IN
Job Description:
Our client, one of the largest biotechnology and most progressive Life Sciences companies, is seeking an energetic professional to join their enterprise support team. Our client is focused on translating excellence in science into effective medicines and diagnostics for patients. Our client partners with some of the largest hospitals and health systems in the US! This role is an opportunity to join their field services and customer support organization that travels the country to support some of its premier hospital partnerships. This Planned Activity Specialist will travel across their designated city/state to various sites where they will attend and provide proactive maintenance to Cobas 6000’s, 8000s, Pros and other analyzers.
- Run and evaluate QC per manufacturer specifications
- Run precision and mechanical checks as needed
- Communicate QC validation to the customer upon returning the instrument for use
- Schedule appointment with customer and set customer expectations
- Evaluate validation data and present it to customer (this can be performed by data analyst and reviewed by local FAS or the rep at the second appointment if necessary)
- Determines cost effective repair/resolutions to minimize customer downtime
- Provides feedback and documents product failure trends and service ability issues
- Responsible for ensuring and maximizing customer satisfaction with equipment and related products
- Identifies revenue generating and cost saving opportunities.
- Maintains expenses within departmental guidelines and controls inventory and all company property
Qualifications:
- High school diploma and 2 years of technical school or equivalent military training or work experience OR Bachelor’s degree in a Biomedical field
- 2-5 years of progressive experience repairing or servicing mechanical/system hardware and software
- Effective communication skills, helpful customer interaction, and organizationally sound
- Experience with preventative maintenance and troubleshooting machinery/hardware using established procedures preferably in a laboratory or healthcare setting
- Laboratory background huge plus but not required
For over 16 years, Medasource has established and maintained relationships that are designed to meet your IT staffing needs. Whether it’s contract, contract-to-hire, or permanent placement work, we customise our search based upon your company’s unique initiatives, culture and technologies. With our national team of recruiters placed at 21 major hubs around the nation Medasource finds the people best-suited for your business. When you work with us, we work with you. That’s the Medasource promise.
Medasource is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
Benefits & Perks:
Medasource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.
Pay Disclaimer:
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
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