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Title: International Client Manager
Location: Onsite Baltimore
Length 6-month Contract to Hire
Position Summary:
The International Client Manager is a high-touch, client-facing role responsible for managing and supporting a select group of high-net-worth, VIP, and influential patients as they navigate care across a large, complex health system. This role combines exceptional relationship management with clinical coordination and team leadership, ensuring a seamless and elevated patient experience while supporting strategic engagement with donors, trustees, and high-profile constituents.
Primary Responsibilities:
- Cultivate and maintain referral sources for high-net-worth and influential patients.
- Serve as a key point of contact to guide patients through the health system, ensuring seamless coordination of care across all facilities.
- Provide expert-level information and support regarding clinical services, physicians, and care pathways.
- Build and maintain strong, collaborative relationships with physicians, clinical teams, and administrative departments.
- Oversee scheduling and logistics of medical appointments, tests, and procedures.
- Lead and manage a team of client specialists, including performance oversight and professional development.
- Dedicate approximately 50% of time to direct patient care and clinical case triaging.
Required Knowledge, Skills & Abilities:
- Advanced knowledge of medical terminology, disease states, and healthcare systems.
- Strong ability to build trust and communicate effectively with high-profile clients including executives, donors, and VIPs.
- Experience working in concierge medicine, executive health, or other high-touch healthcare environments.
- Demonstrated ability to manage complex, sensitive situations with professionalism and discretion.
- Skilled in identifying and responding to patient needs with empathy, precision, and urgency.
Internal & External Relationship Management:
- Develop and maintain deep relationships with physicians, nurses, and key internal stakeholders.
- Collaborate closely with leadership, executive health teams, and development or advancement staff.
- Support donor relations and organizational initiatives through excellent service and informed engagement.
Reporting & Representation:
- Generate, analyze, and present reports related to patient volume, satisfaction, and clinical activity using internal systems.
- Represent the organization at client and donor-facing events, including development and advancement functions.
- Share patient insights with advancement teams, when appropriate, to support cultivation and stewardship strategies.
Leadership & Team Engagement:
- Serve as a leader and mentor to junior staff and client specialists within the department.
- Participate in departmental meetings and contribute to team-wide strategic planning and service improvement efforts.
- Foster a culture of excellence, collaboration, and high-level service across the organization.
Education Requirement: Bachelor’s degree (B.A. or B.S.) in Health Care, Business Administration, Marketing, Communications, or a related field.
Medasource is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
Benefits & Perks:
Medasource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.
Pay Disclaimer:
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
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