Non-IT;Support Services

COVID-19 Case Investigator



<< Return to Search Results

Position: COVID-19 Case Investigator

Location: Tennessee

Duration: ASAP – June of 2021

Job Description: 

Case Investigation and Contact Tracing is part of the process of supporting patients with suspected or confirmed infection of COVID-19. In contact tracing, public health staff work with a patient to help them recall everyone with whom they have had close contact during the timeframe while they may have been infectious, as well as follow up and investigate and educate others that might have been affected by an individual case.

Minimum Qualifications: 

  • Strong verbal and written communication skills
  • Willingness to come onsite to the respective regional health department
  • RN, LPN, Master's or Bachelor's Degree in Public Health, or Bachelor's in Nursing is preferred


Case Investigation

1.   Interviewing & Data Collection

  • Calls newly diagnosed cases and collect data on symptoms, exposures, and persons with whom they have been in contact while infectious.
  • Communicates with contacts in a professional and empathic manner, assuring them of the confidentiality of the information collected and explaining how the contact information will be utilized.
  • Collects and records information into a statewide database and assures the accuracy of data.

2.   Health Education

  • Provides cases with approved information about state isolation procedures and monitors compliance with isolation.
  • Alerts Epidemiologists if the case is associated with a congregate or other high-risk settings that require additional public health investigation or intervention.
  • Following established procedures and/or script, the incumbent will provide the ill individual with resources available for further information or support as needed.

3.   Data Entry & Maintenance

  • Utilizes established database(s) to identify newly diagnosed patients.
  • Inputs data collected (i.e. symptoms, contacts, etc.) into a database and assures database is kept up to date.
  • Provides data from Case Investigation efforts to Epidemiologists and/or Health Educators as necessary.

Contact Tracing

  • Utilize excellent and sensitive interpersonal, cultural sensitivity, and interviewing skills such that you build and maintain trust with patients and contacts as you work with a patient to help them recall everyone with whom they have had close contact during the timeframe while they may have been infectious.
  • Notify exposed individuals (contacts) of their potential exposure as rapidly and sensitively as possible.
  • Protect patient privacy, contacts are only informed that they may have been exposed to a patient with the infection. They are not told the identity of the patient who may have exposed them.
  • Provide contacts with education, information, and support to understand their risk, what they should do to separate themselves from others who are not exposed, monitor themselves for illness, and the possibility that they could spread the infection to others even if they themselves do not feel ill.
  • Encourage contacts to stay home and maintain social distance from others (at least 6 feet) until 14 days after their last exposure, in case they also become ill. They should monitor themselves by checking their temperature twice daily and watching for cough or shortness of breath.
  • Check in with contacts to make sure they are self-monitoring and have not developed symptoms. Contacts who develop symptoms should promptly isolate and they should be promptly evaluated for infection and for the need for medical care.
  • Maintain data in contract tracing software.

Medasource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.