Medasource
Apply Now
Your Role
The Healthcare Quality & Affordability (HQA) Technical Communications Team is responsible
for working with documentation owners, subject matter experts, and business partners to
develop and maintain operational policy and procedural documentation used for staff member
reference, training, auditing, and future-state policy and process development. The Senior
Technical Communicator will report to the Technical Communications Manager. In this role you
will design, develop, deliver, and evaluate technical communication and knowledge
management solutions and/or programs that enable the adoption of new/changing and
sustainable capabilities for business and/or operational needs. You will produce, maintain, and
assess the storage systems and documentation, including policies and procedures used by
operations.
Your Work
In this role, you will:
• Enable the development and deployment of technical/operational communications that
assist with front-line operational knowledge
• Be responsible for creating and updating technical documentation/knowledge assets
including policies & procedures
• Employ appropriate development methodologies to ensure that knowledge assets are
relevant, readily understandable, and easily accessible
• Ensure knowledge assets are accurate by testing instructions through audit process, and
chair-siding with end users and experts
• Work with selected individuals, throughout the organization to build trusted and trusting
relationships and facilitate document work• Work with enterprise trainers and quality auditors to ensure documentation meets
training delivery and internal auditing needs
• Work independently and manage individual timelines, assignments, and work plans
• May manage projects requiring the responsibility of delegating work and reviewing
resulting work product
Your Knowledge and Experience
• Requires a bachelor’s degree or equivalent experience
• Requires at least 5 years of prior relevant experience
• Requires strong writing and editorial skills
• Must have excellent interpersonal and communication skills
• Must have extensive experience with Microsoft Word
• Familiarity with healthcare regulations and accreditation requirements desired
• Experience with FS Pro, Share Point, HTML, and Microsoft Excel desired
Our Values
• Honest. We hold ourselves to the highest ethical and integrity standards. We build trust
by doing what we say we’re going to do and by acknowledging and correcting where we
fall short
• Human. We strive to be our authentic selves, listening and communicating effectively,
and showing empathy towards others by walking in their shoes
• Courageous. We stand up for what we believe in and are committed to the hard work
necessary to achieve our ambitious goals
Medasource is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
Benefits & Perks:
Medasource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.
Pay Disclaimer:
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
JO-2506-170695